LGBTQ+ community
Payments & Refunds

Refund Policy

Transparent payments. Clear rules. Safe and respectful support for everyone on AffirmSpace.

Refund Policy

Effective Date: [22 September 2026]

This Refund Policy is issued by Affirm Space Corporation, registered at India ("AffirmSpace," "we," "us," or "our"). Please review these rules carefully before making any purchase or booking a service on AffirmSpace.

1. Secure Payments

All payments are processed through authorized third-party gateways such as Razorpay. AffirmSpace does not store card details, CVV, UPI credentials, or banking passwords.

By completing a transaction, you confirm that you are authorized to use the payment method.

2. Counselling Sessions

  • Full payment is required in advance.
  • Bookings are final once confirmed.
  • No-shows and late arrivals are non-refundable.
  • Completed sessions are non-refundable.
  • If a counsellor cancels, you may reschedule or get a full refund.
  • Counselling services are supportive in nature and do not guarantee specific outcomes.

3. Events

If AffirmSpace rejects your event — for example, due to content, privacy, or other guideline concerns — your event payment will be fully refunded.

Once your event has gone live on the platform, the payment is non-refundable, regardless of turnout or later cancellation by you.

Currently Free

4. Other Features

At this time, all other features on AffirmSpace — including chat, dating, and community features — are free to use.

Only Counselling and Events currently involve payment.

Some features may become limited or move to a subscription plan in the future; this policy will be updated accordingly before any such changes take effect.

5. Account Suspension & Misuse

Accounts may be suspended or terminated without refund in cases involving:

  • Violation of guidelines
  • Harassment or abuse
  • Fraudulent activity
  • Illegal or harmful behavior

6. Duplicate or Failed Transactions

Event and counselling payments are processed through Razorpay, which is responsible for handling duplicate charges or failed transactions on their end.

If you notice a duplicate or failed transaction, please contact our support team for review, and we'll coordinate with Razorpay to resolve it.

7. Refund Method

Approved refunds are issued back to the same payment method used for the original transaction.

Processing takes up to 7 working days on our end, with additional time possible depending on your bank or payment provider.

8. International Payments

Exchange rates and bank charges may affect the refunded amount.

AffirmSpace is not responsible for differences caused by payment providers.

9. Refund Eligibility

Refunds are issued only in these cases:

  • Counsellor cancellation
  • Event rejected by AffirmSpace before going live
  • Duplicate payment
  • Technical failure of service

All other payments are non-refundable unless required by law.

At a Glance

When Can You Get a Refund?

The following situations are covered by AffirmSpace's current refund policy.

Counsellor cancels your session
Your event is rejected before going live
You were charged twice for the same transaction
A technical failure prevents the paid service from being provided

Need Help With a Refund?

Contact our support team if you have a question about a payment, refund, duplicate transaction, or failed transaction.

info@affirmspace.com
Include Your registered email
Include Transaction ID
Include Payment date

Clear Payments. Clear Expectations.

We want you to understand how payments and refunds work before you purchase or book a service on AffirmSpace. If you're unsure about a transaction, contact us before making a purchase whenever possible.

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