1. Secure Payments
All payments are processed through authorized
third-party gateways such as Razorpay.
AffirmSpace does not store card details, CVV,
UPI credentials, or banking passwords.
By completing a transaction, you confirm that you
are authorized to use the payment method.
2. Counselling Sessions
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Full payment is required in advance.
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Bookings are final once confirmed.
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No-shows and late arrivals are non-refundable.
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Completed sessions are non-refundable.
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If a counsellor cancels, you may reschedule
or get a full refund.
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Counselling services are supportive in nature
and do not guarantee specific outcomes.
3. Events
If AffirmSpace rejects your event — for example,
due to content, privacy, or other guideline concerns —
your event payment will be fully refunded.
Once your event has gone live on the platform,
the payment is non-refundable, regardless of turnout
or later cancellation by you.
Currently Free
4. Other Features
At this time, all other features on AffirmSpace —
including chat, dating, and community features —
are free to use.
Only Counselling and Events currently involve payment.
Some features may become limited or move to a
subscription plan in the future; this policy will
be updated accordingly before any such changes
take effect.
5. Account Suspension & Misuse
Accounts may be suspended or terminated without
refund in cases involving:
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Violation of guidelines
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Harassment or abuse
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Fraudulent activity
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Illegal or harmful behavior
6. Duplicate or Failed Transactions
Event and counselling payments are processed through
Razorpay, which is responsible for handling duplicate
charges or failed transactions on their end.
If you notice a duplicate or failed transaction,
please contact our support team for review, and
we'll coordinate with Razorpay to resolve it.
7. Refund Method
Approved refunds are issued back to the same payment
method used for the original transaction.
Processing takes up to 7 working days on our end,
with additional time possible depending on your
bank or payment provider.
8. International Payments
Exchange rates and bank charges may affect the
refunded amount.
AffirmSpace is not responsible for differences
caused by payment providers.
9. Refund Eligibility
Refunds are issued only in these cases:
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Counsellor cancellation
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Event rejected by AffirmSpace before going live
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Duplicate payment
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Technical failure of service
All other payments are non-refundable unless required
by law.