Your Privacy Matters

• Name, email address or phone number
• Gender identity, pronouns, profile biography and photos
• Posts, chats and information associated with counselling services
• Payment confirmation information processed through Razorpay
• Device information, IP address and usage data
• Push notification tokens
• Approximate location information through LocationIQ
• Analytics information through Google Analytics and Firebase Analytics

Certain information provided through AffirmSpace, including information relating to gender identity, pronouns, sexual orientation, or other aspects of identity, may be considered sensitive personal information under applicable laws.

Where processing is based on consent, we aim to obtain consent in accordance with applicable requirements. You may contact us if you have questions about how your information is processed or wish to exercise applicable rights.

• Creating and maintaining your account
• Providing platform features and services
• Providing access to counselling services
• Processing payments and related transactions
• Improving platform performance and experience
• Sending push notifications and service communications
• Maintaining platform safety and preventing abuse
• Meeting applicable legal and compliance requirements

Payments made through AffirmSpace are processed using Razorpay. Affirm Space does not store full payment card numbers or CVV codes on its own systems.

Payment processing may involve information being provided directly to Razorpay in accordance with its applicable privacy and security practices.

AffirmSpace uses certain third-party services to operate, secure, analyse, and improve the platform. The information shared with these providers depends on how each service is integrated into the platform.

AffirmSpace's platform data is currently hosted using PECK Web Hosting infrastructure.

Affirm Space is based in Mohali, Punjab, India.

Because hosting infrastructure and third-party services may operate in locations different from AffirmSpace's office location, information may be processed outside India depending on the relevant service provider and infrastructure.

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include access controls, secure connections, authentication controls, and appropriate safeguards for the systems used to operate AffirmSpace.

AffirmSpace does not maintain backups of user data.

If a personal data breach occurs, Affirm Space will take appropriate steps to investigate, contain, and address the incident and provide notifications where required by applicable law.

AffirmSpace may use analytics technologies, including Google Analytics and Firebase Analytics, to understand how the platform is used, monitor performance, and improve the user experience.

Depending on the platform and technology involved, these services may use cookies, identifiers, or similar technologies.

Depending on applicable law, you may have rights relating to the personal information we hold about you, including:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Withdrawing consent where processing is based on consent
• Raising a privacy-related complaint or grievance

You can contact us at info@affirmspace.com for privacy-related requests.

AffirmSpace provides account deletion functionality through the website and app.

When a user deletes their account, the associated user data is deleted immediately from AffirmSpace's active systems.

AffirmSpace does not maintain backups of user data. As a result, deleted user data is not retained in AffirmSpace backup systems.

Certain information may nevertheless be retained where required by applicable law or where necessary for legitimate security, fraud-prevention, dispute resolution, or compliance purposes.

AffirmSpace is intended only for people aged 18 years or older. Users must not create or maintain an account if they are under 18.

AffirmSpace maintains a zero-tolerance approach toward child sexual abuse, exploitation, grooming, or harmful behaviour involving minors.

If we become aware of an account that violates our age requirements or involves prohibited activity, we may suspend or remove the account and take other appropriate action, including reporting to relevant authorities where required.

To report harmful content or behaviour, contact: info@affirmspace.com

Legal entity: Affirm Space

Registered country: India

Business location: Mohali, Punjab, India

Privacy contact: info@affirmspace.com

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When material changes are made, we may provide appropriate notice through the website, app, or other available communication channels and update the effective date shown at the beginning of this policy.